Technical Support / HelpDesk Agent
Technical Support / HelpDesk Agent - DAY SHIFT
(Ortigas Center, Pasig City)
Responsibilities:
Resolve our customers’ technical queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
ADSL, Dial-Up and network administration experience is an advantage.
Experience with any of the following platforms, Windows and Linux Operating System Ensure schedule adherence
Requirements:
CALL CENTER EXPERIENCE IS A MUST
Excellent English communication skills
Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Knowledge in TCP/IP, OSI Layers, Firewall, VPN, SMTP, POP3
Must be knowledgeable in operating network equipment such as adsl and dial-up modems, routers, firewalls, proxy servers
Required language(s): English.
NO GRAVEYARD SHIFT!!!
If you posses ALL of the requirements above, we invite you for a technical interview at the
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower, Ortigas, Pasig (beside Robinsons Galleria).
Please bring a copy of your resume.
You may also send your resume to:
ocsi_hr@tpg.com.au